
Logistics / Operations platform
A multi-region freight operations concept connecting shipment tracking, fleet availability and delivery exceptions in a single workspace.
- Core views
- Map · Queue · Timeline
- Roles
- Dispatch · Manager · Client
- Focus
- Exception handling
Challenge
Dispatchers juggle carrier portals, spreadsheets and phone calls, so delayed loads are spotted late and escalations depend on memory.
Approach
One live operations map with an exception queue first, ranked by delivery risk, and every shipment one click from its full timeline.
Proposed scope
- Live fleet map with route and shipment filters
- Dispatch workflows and exception escalation
- Role-based operations views and reporting
Deliverables
- Discovery workshops with dispatch and customer-service roles
- Clickable prototype of map, queue and shipment timeline
- Design system for dense operational data
- Carrier integration and event model specification
Proposed architecture: typed web application, event-driven status updates and carrier API integrations.
Design focus: make delayed shipments easy to identify without losing the wider operational picture.
Proposed phasing: discovery 2 wks · prototype 3 wks · MVP build 10–12 wks


